Privacy Policy
Last updated: October 2026
This Privacy Policy explains how CalmNest Stories™ collects and processes personal data. CalmNest Stories™ is operated by QuizzyNest Ltd (UK), which is the data controller. This policy applies to all CalmNest Stories™ packs, including those sold on twohomesonesafenight.com, calmneststories.com, calmtantrums.com and fulllibraryhub.com.
Information We Collect
- Your email address and name, as entered at checkout
- Transaction details provided by Stripe (product purchased, amount, currency, date)
- Download activity for your purchase (for example, how many times your download link has been used)
- If you accept analytics cookies: website usage data collected by the Meta Pixel
We do not store payment card details. All payments are processed securely by Stripe.
How We Use Your Data
- To deliver your digital products and send your download link
- To provide customer support
- To send occasional emails about new stories and updates, if you agreed to this at checkout
- To measure advertising performance, only if you accept analytics cookies
- To comply with legal and accounting obligations
Legal Basis
- Contract: to process your order and deliver your purchase
- Consent: for marketing emails and analytics cookies (you can withdraw consent at any time)
- Legal obligation: to keep transaction records required by law
- Legitimate interests: to provide support and keep our service secure
Cookies and the Meta Pixel
We use essential cookies to make the website work. With your consent, we also use the Meta Pixel to measure the performance of our advertising. The Meta Pixel only loads after you click "Accept analytics". You can change your choice at any time via "Cookie preferences" in the website footer.
Marketing Emails
If you agreed at checkout, we may send you occasional emails about new stories and updates. Every email includes an unsubscribe link, and you can unsubscribe at any time.
Who We Share Data With
We use trusted service providers to run our service:
- Stripe – payment processing
- MailerLite – sending emails
- Meta – advertising measurement (only with your consent)
- Supabase and Hostinger – secure storage of order data and hosting of our websites and files
We do not sell your personal data. Some providers may process data outside the UK. Where this happens, appropriate safeguards are in place as required by UK data protection law.
How Long We Keep Your Data
We keep order and transaction records for as long as required for accounting and legal purposes. Download links expire after 14 days or 3 downloads. Marketing data is kept until you unsubscribe.
Children’s Data
Our services are intended for parents and caregivers. We do not knowingly collect personal data from children.
Your Rights
Under UK data protection law, you can request access to, correction of, or deletion of your personal data, object to or restrict its processing, and withdraw consent at any time. To make a request, email us at the address below.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Contact
Email: hello@fulllibraryhub.com